Complaints

Submit complaints by email: sklep@mojadestylarnia.pl
Always check for shipping damage before picking up your package. If the package has visible external damage, we recommend that you refuse the shipment and then contact us.

If the purchased goods turn out to have manufacturing defects or are not as described, please follow the complaint procedure below:

1. Send the product you wish to advertise to us, enclosing the following return form (sample below),
   
   in which you describe the detailed reasons for complaining about the product, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the store’s decision).
2. W within 14 days from the receipt of the shipment, we will inform you by email or phone about the result of the complaint procedure.
3. If the complaint is accepted, within 7 days working days from the date of the decision, we will compensate you for the costs incurred by sending you a new copy of the product or refund your money.
4. If the complaint is found to be unjustified, we will provide you with a detailed justification of the decision and within within 14 days. The product will be sent back at the expense of the purchaser.

If in doubt, feel free to contact us. We will give you tips on how to make a quick and smooth claim.

Return of products

In accordance with applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving any reasons within the framework of withdrawal from the contract, according to the general rules under the regulations on conclusion of distance contracts. It applies only to consumer sales, so it applies only to sales to an individual who is making a purchase for a purpose unrelated to a professional or business activity.

Returned product must not bear traces of use – each item must be complete and factory-packed, the goods delivered in the original packaging in unaltered condition. If this condition is not met, the product will not be accepted. The customer sends back the returned goods at his own expense.

If you want to return a product:

1. Send back the purchased product in undamaged condition and in its original packaging with all its contents.
2. Include with your shipment Return form ( sample below ), in which you will include your desire to return the product, as well as the account number to which the refund will be transferred.
3. W Within 14 days working days after receiving your shipment, we will check the condition of the donated product (whether it bears no signs of use, whether it has not been damaged or destroyed, whether it is in its original packaging with all its contents).
4. If we do not note any contraindications, we will send information to your email address about the successful return of the product. To the attached account number Within 7 days will be refund will be made.
5. The claimed product should be sent to the address:

Manufaktura Barrels Sp. z o.o., 49-200 Grodków, ul. Wrocławska 63.

The return form is available for download at: https://mojadestylarnia.pl/wp-content/uploads/2023/03/Formularz-zwrotu.pdf

If your product return is rejected (due to damage to the product or signs of use), we will notify you at the indicated email address that the product return is not accepted. We will send the product back to the indicated return address within 7 working days at the expense of the purchaser.